Poinsettia Lingerie Reviews

Great product, fast delivery but really poor communication.
I was fortunate that I had no big problems with my order.
I wanted to return my two separate orders in one parcel to save postage, so emailed to confirm this would be ok but no response whatsoever. After reading the reviews I decided to return separately to be on the safe side- cost me £8.70 ☹ but at least I got my refund.
Customer service is so so important!

Just awful. I ordered some pants on 18 June. I accepted their online advice which said allow 7 working days for dispatch. When no indication of dispatch came I tried to call, the phone just rings and rings, no-one answers. I've emailed their customer service and no response. They were quick enough to take my money on 18 June. Please do not use this company, they are dreadful. If I could give zero stars I would!

UPDATE

Within minutes of this review being published an email arrives saying a full refund has been made. I'd rather have had the pants, but at least I'm not going to be out of pocket. What a dreadful way to go about business.

Have to say after reading all the reviews I was a bit scared to order from Poinsettia style.
They had the summer dress I was after at a very good price which made my outfit complete for this summer.
I took the plunge and ordered it.
Arrived within a week, everything was well packed and I’m glad I did!
I often think people who’s leaving reviews are most likely to have bad experience but I think it’s also important to show when you have a good one ☺️

Oh dear, add me to the list of disgruntled customers. I ordered a bra 22/06/2022. 29/06/2022 I emailed to ask for some information on when I could expect dispatch. 01/07/2022 no response to my email so I tried calling the store directly only to have the phone ring until such time as they terminated my call. Looks like I shall have to contact my credit card to get a refund and they can chase this company. Such a shame as a little common courtesy would make things so much easier. I understand things go wrong, things get busy, items go out of stock and take longer than expected to be replenished. All this happens and any customer would understand if they just bothered to COMMUNICATE. It's all very avoidable and I feel the wealth of negative comments would be reduced and people would instead be more complimentary. All I can suggest is to shop elsewhere and maybe Poinsettia itself puts some training into keeping people informed.

Order #77515.. I have been frauded out of $70 and never received my package. The company has now stopped responding to my emails. I ordered originally on 5/8/22 and it is now 6/20/22 and still no refund or package. This place is a scam and I will be following up to submit complaints with everyone I can and make sure this is noted everywhere not to purchase from this company. I have asked several times for a tracking number (which they have not responded to) I have asked multiple times to be forwarded to a manager or supervisor instead of the idiot who reply’s to the emails and they straight up refuse and ignore my requests. I asked to have my order cancelled, they wouldn’t. I asked for a refund since I have not received the items and most likely will not as she also messed up the address that I provided MULTIPLE times to correct for my shipping address. Because she is incompetent and could not copy and paste back the updated address I am now going on 2 months with no items and no refund. DO NOT BUY FROM THIS PLACE!

I ordered a bra on the 4th of May. It is now the 16th of May and I am still waiting for it to be delivered. I have e-mailed Poinsettia sales but have not had any reply from them. I have purchased from Bravissimo and Belle Lingerie in the past who offer a great delivery service (which you do have to pay for) and am kicking myself for not buying this bra from them. If the bra ever turns up I will be amazed. I'll not order from Poinsettia again!!

I have ordered two bras. The money has been taken out of my bank straight away but I have not received any confirmation email or any correspondence regarding dispatch/delivery. I ordered these a week ago. Please advise .

Interesting to see that none of the negative reviews that we see here appear on Poinsettia's feedback on their own website. I'm also annoyed with myself for not having checked reviews before purchasing from them.
Order (and full payment of over £100) was made on 26th March for items that I was taking on a trip. No delivery nor communication whatsoever received for almost THREE WEEKS. I then chased them via e-mail on 13th April. Rather than reach out to me personally, I received a holding e-mail on 15th April that my order #76186 "is on the way" - which is quite meaningless. Thereafter silence. So I chased again on 19th April; and also filed a report via PayPal. Thereafter silence. I travelled without the items on 21st. A package arrived on 22nd April - INCOMPLETE. One item was missing. No apologies, no explanations, no communication whatsoever. I have now escalated my PayPal complaint to a demand for refund of the un-delivered item.
This is appalling service and completely detracts from the quality of the items. Their regulator (if any) should be made aware of this shoddy and sloppy service to customers. It is unimaginable that in this era of advanced technology, a company of this nature takes a month to deliver items with no recourse and gets away with total lack of communication or accountability for such long delays.
Wish I could have given Zero star! PLS REFUND MY PAYMENT FOR THE UNDELIVERED ITEM. Never again!

Looks as if I’m another person still waiting for my delivery, I too have messaged but no reply. I ordered other underwear from a different store since I made this delivery and received that within days. Why do these people take your money if they know they cannot deliver. I will never buy from these again and advise anyone to buy from another company.

Wish that I had checked Trustpilot before ordering - company seems to make a habit of delivering incomplete orders and holding onto customers' money.

I ordered three bras and nine pairs of briefs: one bra and three pairs of briefs were delivered after about a month, with the remainder of the order worth almost £200 missing. No communication, no delivery note, just a third of my order stuffed into a small envelope.

Ten days after raising a complaint with Paypal, still no communication, no missing items delivered and no refund.

It seems from reading other reviews that this company systematically delivers incomplete orders and either ignores complaints or makes dishonest excuses to avoid refunding customers.

I have notified Paypal and Poinsettia that I will be taking this further and making a police complaint for fraud if I do not receive my refund within a reasonable timeframe.

I’ve had a request for personal information from Poinsettia - suggest that you check outstanding PayPal complaints if you need further info. It should be obvious from the information above who I am and the action expected from you: a refund of my outstanding £186.

***************

Update:

You have been contacted by Paypal and should have had no difficulty in tracing my request for a refund for your non-delivery of my order.

I have provided Trustpilot with details of my order for verification purposes.

*****

You have seven days from today's date to refund in full the items missing from my order.

I have taken screenshots of every review for your company and, if my refund it not received within seven days, I will be making a formal complaint of fraud against you to police and also raising an action against you in the small claims court.

I will post details here for anyone who needs to force you to issue a refund.

*****UPDATE*****

Refunded via Paypal.

NEVER AGAIN. !!
Ordered and paid for 3 bras £32 each plus p&p.
Royal mail parcel arrived through letterbox not signed for, opened straight away ..only contained 2 bras.immediately took photo.and emailed poinsettia. Response from Vikki was they had posted all 3 items and their records indicated parcel was correct weight. I reiterated again only 2 were in parcel. Same response. I responded again suggesting they deal with this either through their own company or with royal mail who is their chosen courier .
My contract is with Poinsettia and it is not up to me to follow this with Royal Mail. I have lost 32 pounds and this company does not appear to care. I will never use them again and looking at other reviews this is one of many complaints.
I notice on a previous complaint when you had not received a return from a customer wanting a refund you suggested the customer take it up with Royal Mail who they had used as courier !!! I reiterate the same applies....you take this up with Royal Mail your chosen courier.

Update..16.04.22
I have sent the further information you request and still no response

19.4 22

I note your reply below.
Irrespective of your dispatch proof. I have not received what I have paid for. I did not sign for the parcel and therefore it is up to you to compensate me for my loss here. As a reputable ?? Company i would expect your company reputation to be important. The list of complaints on here is proof this is not an isolated Incident. My contract is with you and not Royal Mail. Please reimburse or send out the missing item. I suggest you take this up with RM or take the loss yourselves like any other business worth it's salt would do!

I feel I have to write a review as there are so many negative ones on here. If I had read these reviews before ordering from the company I probably wouldn’t have done so. However, I have no complaints, yes the order takes a long time to despatch but it clearly states on the order confirmation the timescale for delivery, patience is needed that’s all. The order has arrived well packaged, and very quickly after despatch notification. The lingerie I ordered is cheaper on this site than others I have seen it on so all in all very happy!

I purchased 2 bras a month ago, I read dispatch could be delayed so I waited. After 2 weeks I hadn’t received a dispatch email so I emailed to chase the order. I didn’t get a reply but 1 hour later I got a dispatch email.
Another 2 weeks have passed and I haven’t received any bras. I have emailed 2 x and not had a reply, the 2nd time requesting a refund.
I’m now £££ down and with no bras to boot!
I decided to try this website as the bra I wanted was £10 cheaper than other sites but I wished now I had spent my money elsewhere the £10 obviously goes towards costumer service.

I live in the United States. I placed my order on August 25th and they were shipped on August 30th. I received them today the 7th of September. They weren’t held at customs for a long time. The shipping and delivery time was what two weeks? The items were perfectly placed in the parcel and exactly what I wanted which were the Panache sports bra which were really discounted on this website. I would definitely recommend them and love the fact that they got the order to me quickly. I will continue ordering lingerie from Poinsettia.

This rating is on the basis of how easy it was to order. However after ordering I saw that it could take almost two months to receive my items internationally. And sadly, having purchased as a guest, I would not be able to track the order. I tried to cancel but there was no visibly easy way to do so. I have sent an email requesting cancellation. Hopefully this matter can be sorted without any angst.
I will try purchasing at another time when I am not in a hurry to get the items.

Update

I canceled my order and received an email the very next day. The funds were also returned promptly. No issues with this provider. If I had more time, I would have continued with the order. And will use them again in the future.

By the way, I've tried to order on Amazon and I could not get my items promptly either. So its really a problem with global logistics at the moment